Welcome to Hilya. Please read the following terms before exploring the website or making a purchase. These provisions provide clarity on how our website operates and what applies when you choose to purchase from us.
By accessing or using the website or completing a purchase, you confirm that you have read and understood these terms and agree to follow them. We recommend reviewing them before placing an order or using any part of the website.
1. About Hilya
Hilya is an online fashion brand offering bags and related fashion accessories. We reserve the right to update, modify, add, or remove products, services, prices, descriptions, and website content at any time without prior notice.
2. Website Use: When using our website, you are responsible for ensuring that your activities remain lawful.
You must not:
- Access or use any part of the website for purposes that are not legally permitted
- Attempt to gain unauthorised access to the website or its systems
- Attempt to disrupt, compromise, or interfere with the website’s normal functioning or security
- Copy or reproduce website content without permission
- Use the website in a way that may harm Hilya or its customers
3. Product Information: Every effort is made to provide clear and reliable product information across our website. Since screens and display settings vary from one device to another, the colours shown online may not appear exactly as they do in person. Minor variations in appearance, texture, finishing, or colour may occur and do not necessarily constitute a product defect.
4. Pricing: Our pricing is subject to change, and the latest price displayed on the website will apply to your purchase. Hilya reserves the right to correct pricing errors, product information errors, or other inaccuracies. If a product is listed at an incorrect price due to an inadvertent error, we may reach out to you before your order is processed to clarify the correct pricing.
5. Orders: By completing checkout, you indicate your intention to purchase the products included in your order. An order confirmation does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable or an error occurs. We reserve the right to cancel or refuse an order in certain circumstances, including product availability issues, pricing errors, payment issues, or suspected fraudulent activity.
6. Payment: Payment is required at checkout using one of the options made available through our website. By submitting your payment details, you confirm that you have the necessary authority to use the chosen payment method. Online transactions may be facilitated by external payment service providers, whose own terms and conditions may also apply to the transaction.
7. Shipping & Delivery: We prepare orders for dispatch based on the estimated timelines provided on our website. Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, operational delays, or other circumstances beyond our control. Once your order is with the courier, the carrier’s procedures and service conditions govern the delivery process.
8. No Return Policy: All purchases from Hilya are generally non-returnable. Returns are not accepted for reasons including change of mind, personal preference, colour preference, incorrect selection, or the product no longer being required. If you receive a damaged, defective, or incorrect product, you should contact us promptly with your order details and relevant photographs. Please refer to our No Return Policy for additional information.
9. Cancellation: An order cancellation request may only be accepted if the order has not already been processed or dispatched. Cancellation requests cannot generally be accommodated after an order has left our facility.
10. Intellectual Property: The website contains a range of materials and creative assets belonging to or used by Hilya, including but not limited to:
- Brand name and logo
- Product images
- Product descriptions
- Text
- Graphics
- Website design
- Videos
- Other visual and written content
is protected under applicable intellectual property laws and is either owned by Hilya or used with the necessary rights or permissions. Website content may not be copied, altered, shared, republished, or used for commercial purposes unless you have our prior written consent.
11. Third-Party Links: Some website links may lead to third-party websites, applications, or services. These links are provided for convenience. Hilya does not control and is not responsible for the content, availability, security, or policies of third-party websites. Third-party platforms have separate terms and policies that apply to their services.
12. Limitation of Liability: Hilya makes reasonable efforts to keep the website accurate, secure, and available. We work to keep our website accessible and functioning properly, but occasional interruptions, technical issues, or security risks may occur. Where permitted by law, Hilya will not be liable for indirect or consequential losses that may result from using the website or being unable to access or use it.
13. Privacy: Our Privacy Policy governs how privacy matters are addressed when you use the website. It explains what information we collect, how we use it, and the steps we take to protect information provided by customers and visitors.
14. Changes to These Terms: We may revise these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or legal requirements. Any revised version will apply once it is posted on this page. We recommend checking this section occasionally so you remain aware of the latest terms.
15. Governing Law: These Terms & Conditions will be interpreted under the laws of India. Any matter or dispute concerning these terms will be dealt with by the appropriate courts in accordance with applicable law.
16. Contact Us: Need clarification about any of the provisions above? Our team can be reached through the contact details listed on the website.