Welcome to Hilya. Your privacy matters to us. When you visit our website, explore our collection, or place an order, certain information may be shared with us. This Privacy Policy outlines what we collect, why we need it, how it is used, and the measures we take to keep it protected.
1. Information We Collect
As you explore or interact with our website, we may collect certain information to help us provide a smooth and reliable experience.
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide through contact forms
- Website usage and browsing information
We limit the information we collect to what is relevant to delivering, maintaining, and improving your experience with our services.
2. How We Use Your Information
The information we gather through your interactions with our website may help us to:
- Process and deliver your orders
- Confirm your purchases
- Provide customer support
- Respond to your questions and requests
- Send order- and service-related communications
- Improve our website, products, and customer experience
- Prevent fraudulent or unauthorised activities
- Comply with applicable legal requirements
3. Payment Information: Payments placed through our website may be securely handled by trusted third-party payment providers.
Hilya does not unnecessarily store sensitive payment information such as complete debit or credit card details on its own servers. Payment information is protected and processed under the applicable payment provider’s privacy and security policies.
4. Cookies
Cookies and similar technologies may help us understand how visitors use our website, allowing us to improve its functionality and overall experience.**
Cookies may help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide a smoother shopping experience
You can adjust your cookie preferences through your browser settings. If cookies are restricted, certain website features may not work as intended.
5. Sharing of Information
Your personal information is not shared with third parties for independent marketing or commercial use. Certain information may be shared, where required, with trusted partners who provide essential services for our business, such as:
- Payment processing services
- Shipping and delivery partners
- Website and hosting providers
- Customer support services
- Analytics and technology providers
Information shared with our service providers is intended solely for carrying out their agreed services and must be handled in accordance with applicable privacy requirements.
6. Data Security
We use appropriate safeguards to help protect your personal information from unauthorised access, misuse, changes, disclosure, or loss. While we take data security seriously, no online transmission or storage method can be guaranteed to be completely secure.
7. Third-Party Links
Our website may occasionally direct you to websites or services operated by third parties. Once you leave our website, their privacy practices, content, and security measures are outside our control. Before providing any personal details, we recommend taking a moment to review the privacy policy. **
8. Your Privacy Rights
Applicable privacy laws may give you certain rights in relation to the personal information we hold about you, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
Need clarification about your data or want to make a privacy request? Our contact details are available on the website should you wish to get in touch.
9. Children's Privacy
Our website is not intended for children to use independently. We do not intentionally seek personal information from children unless the necessary consent has been provided by a parent or legal guardian. If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps, including deleting the information where required.
10. Changes to This Privacy Policy
As our website, services, and business continue to develop, we may make changes to the way we handle personal information. This policy will be updated whenever those changes affect our privacy practices. Any changes will be reflected on this page, along with an updated “Last Updated” date.
11. Contact Us
If you’d like to discuss anything covered in this Privacy Policy or have a privacy-related request, please reach out to us using the contact details available on our website.